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Home Who we serve By organization Insurance companies Insurance companies Bulk retrieval at payor volume, with the submission deadlines, tracking and provider follow-up that decide whether an audit season lands on time. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Who we serve · Insurance companies Every chart in flight Bulk requests are tracked provider by provider, so the charts at risk of missing a submission deadline are visible while there is still time to work them. Status is online, 24/7, all season. See how it works
Measured on the network Turnaround and reach at payor volume 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide Built for payor volume Every chart, tracked to the deadline What an insurer needs to run retrieval as a program: volume, visibility across providers, and a record of every request. Bulk retrieval Submit chart requests in bulk and track the whole program in one view, not in each reviewer’s spreadsheet. Program-wide status Every chart’s status is online, 24/7, so the requests at risk of missing a deadline are visible to the whole team. A 3.2-day average Requests average a 3.2-day turnaround, so a submission window is spent on review rather than on waiting. Full request log Every request and delivery is logged, so the organization can show when each chart was requested and received. Vendor-review ready Charts arrive over 256-bit SSL with multilayered AES encryption, on a platform that is HIPAA compliant and regularly audited. National reach Retrieval runs on a Carequality-connected network, reaching providers across all 50 states from one account. Customer story · Retina Sign-off in about 2 days The charts you request often wait on a doctor’s signature, so this study is from the releasing side. At a 17-location retina practice on ChartRequest, sign-offs went from up to three weeks to about two days, and a request takes about 10 minutes to process.
2 daysDoctor sign-off, from 3 weeks 10 minTo process a request 17Locations in one queue
More about this case study Ways to retrieve In house or fully managed Retrieval Insurance Request and track charts at payor volume against each deadline, every provider in view. Built for chart retrieval at audit volume. Explore insurance retrieval Fully managed Services Hand the chase over, and a team escalates stalled providers while there is still time. A custodian who will not respond is escalated. Explore retrieval services Organizations close to yours Law firms Retrieval for firms that run on records, and the unbillable hours currently going into chasing custodians. Go to Law firms Hospitals and IDNs Standardized release across departments and sites, with the system-level reporting a compliance officer needs and the integrations IT will ask about. Go to Hospitals and IDNs Group practices Shared intake across providers, one fee practice instead of several, and reporting a practice administrator can actually act on. Go to Group practices
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