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Home Who we serve By size Health systems and IDNs Health systems and IDNs Governance, standardization and reporting for an organization that both releases and requests at scale, across facilities that joined it at different times. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we serve · Health systems and IDNs Every facility, one view Each facility joined with its own process for releasing and requesting records. ChartRequest puts them on one workflow and one audit trail, across every facility you now run. See how it works
Measured on the network What one set of rules delivers across facilities 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request Built for governance One rulebook, every site Release and retrieval Release records and request them on one platform, so both directions follow the same rules and the same log. One standard, every site Every facility follows the same workflow and checks, including the ones that joined with their own process. One audit trail Every request and release across the system is logged in one trail, so a disclosure question has one answer. No EHR integration ChartRequest works with any EHR, with no integration required, even across facilities on different systems. Network-connected Retrieval runs on a Carequality-connected network, so your requests can reach connected custodians directly. Fees collected for you Billing and collection are handled across facilities, with a 99% collection rate on the records you release. Customer story · Retina Seventeen locations on one release platform A retina practice at a nationally ranked eye hospital moved release for its locations in three states from spreadsheets to one platform. By the practice’s account, doctor sign-offs that took up to three weeks now take two days.
17Locations in one queue 2 daysDoctor sign-off, from 3 weeks 90%Time back for other work
More about this case study Ways to operate Choose who releases for each facility Hand release over or keep it in house, facility by facility, and request outside records on the same platform. ChartRequest Complete Fully managed release ChartRequest’s team runs release for the facilities you hand over, with the same checks as every other site. Flat rate based on volume and billable mix. Explore Complete ChartRequest Pro Software for your release team Your HIM teams release on guided workflows across facilities, in one audit trail. Keep 80%+ of revenue after processing fees. Explore Pro Retrieval Healthcare Request outside records for referrals and care gaps, on the platform you already use. Works with any EHR, with no integration required. Explore healthcare retrieval Other organization sizes Small practices What a practice with no dedicated records staff is still required to do, what it can hand over, and what that costs — usually nothing. Go to Small practices Multi-clinic groups Centralizing intake and reporting across two to fifty sites, without moving staff or standing up a records department. Go to Multi-clinic groups Enterprise One standard across the organization, reporting that rolls up, and an answer to who released what — with the integration and procurement questions that come with that scale. Go to Enterprise
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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