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Home Who we serve Who we serve, by organization Who we serve, by organization Seven organization types, from a single practitioner to a national insurer. What changes between them is volume, obligation and who is asking — not the rules. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Who we serve · By organization Holders and requesters, on one network A request a law firm submits lands in a practice’s release queue. When both are on ChartRequest, that exchange stops involving a fax machine, and both sides see the same status. See how it works
If you hold records Organizations that release records Each releases from one queue and works with any EHR, with no integration required. What differs is who is asking and how many people are there to answer. Solo practitioners Records stop landing on the provider’s own desk, subpoenas included. Explore solo practitioners Group practices Requests that arrive at several front desks come into one queue. Explore group practices FQHCs Release runs without adding administrative staff, and every disclosure is logged. Explore FQHCs Imaging centers A request can mean the report, the study, or both, and each is tracked. Explore imaging centers Hospitals and IDNs Departments and sites release on one workflow, in one audit trail. Explore hospitals and IDNs Sorted by size instead If the number of locations matters more than the type, start from your size. Explore by size If you need records Organizations that request records Each submits and tracks requests to custodians across all 50 states, with status online, 24/7, on a Carequality-connected network. Law firms Every request for every matter, from one account, without paralegals on hold. Explore law firms Insurance companies Charts retrieved at payor volume, against each submission deadline. Explore insurance companies Any other requester Providers coordinating care and anyone else who needs records from a custodian. Explore records retrieval Customer story · Physical therapy 42 locations, one release queue A physical therapy network across 3 states handed release to ChartRequest Complete. Requests from every location run through one queue, at a 2.4-day average turnaround.
42+Locations across 3 states 2.4 daysAverage turnaround 500+Requests in the first six months
More about this case study Ways to run it Pick how your organization works records Release-side organizations choose who does the work. Requesting-side organizations choose the retrieval line built for them. ChartRequest Complete Fully managed release ChartRequest’s team releases for your organization, from intake to delivery. Flat rate based on volume and billable mix. Explore Complete ChartRequest Select No-cost release service The same full service, at no cost, if your specialty is eligible. Billable requesters cover the full service. Explore Select ChartRequest Pro Software for your release team Your staff releases on guided workflows, and your organization keeps the revenue. Keep 80%+ of revenue after processing fees. Explore Pro Retrieval Legal Law firms request and track records for every matter against its dates. Tracked to court deadlines and claim clocks. Explore legal retrieval Retrieval Insurance Insurers request and track charts at volume against each deadline. Built for chart retrieval at audit volume. Explore insurance retrieval Track record Speed you can measure How long we guarantee, how fast requests actually move, and how long since a record went where it shouldn’t. 305Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 3.2 daysAverage turnaround 7 fewerCalls per request
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

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