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Home Platform Compliance and security Audit readiness Audit readiness What is recorded on every request, and how an audit becomes a report you run instead of a week spent reconstructing one. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Compliance and security · Audit readiness Audit-ready, both ways The audit trail answers an auditor’s questions without anyone digging through emails or handwritten notes, and bulk retrieval gets you the records when you’re the one asking. See how it works
Measured on the network The day-to-day release behind the audit trail 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request Both sides of an audit Evidence on demand An audit is a report you run, not a fire drill. Evidence when you are audited Real-time audit logs capture each action and touchpoint as the work happens. When an auditor asks what was released, when, and who handled it, the request history exports as a report. Bulk retrieval when you run one Upload a pull list for a review sample or an audit cohort, and follow live status across every request in it. A record of what could not be obtained Requests that can’t be fulfilled are tracked and reported, not lost, so you know how many records can and can’t be delivered before the deadline. Every review type Medicare Risk Adjustment (MRA), Healthcare Effectiveness Data and Information Set (HEDIS), payment integrity and post-pay audits, risk adjustment validation, delegated vendor oversight, and internal reviews. One standard audit workflow Audit-related requests enter one queue and follow the same packet assembly and fulfillment steps, so handoffs stay clean in high-volume periods. Proof of delivery Records go out through secure digital exchange instead of fax, paper packets, or mailed media, and each delivery is tied to its request record. More on compliance and security HIPAA compliance Where the regulation meets the workflow: the safeguards enforced automatically, the ones that need a decision, and what an investigator would find in the log. Go to HIPAA compliance SOC 2 security program The independent assurance behind the platform — SOC 2 certification and ISO-27001 alignment — and what each one actually covers. Go to SOC 2 security program Remote work The controls that apply when records staff work outside a building: access, device posture, and what stays logged wherever the work happens. Go to Remote work
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

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