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Home Who we serve By organization Imaging centers Imaging centers Why imaging fails differently from the rest of the chart: file size, specialized formats, and the gap between a report and the study itself. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we serve · Imaging centers Know what went out Each request carries its own status, and requesters check it online, 24/7, instead of calling your front desk. See how it works
Measured on the network Release in days 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request Built for imaging Reports and studies, accounted for What an imaging center needs to release records, and to know exactly what each request received. One queue for requests Requests for reports and studies land in one queue, each with its own owner and a status your team can check. Live status Requesters check status online, 24/7, so fewer calls ask whether the study went out along with the report. No discs to burn Studies from MRIs to mammograms go out digitally over 256-bit SSL, so no one burns a CD or mails a USB drive. Release log Every release is logged as it happens, so you can show what each requester received and when they received it. Any PACS, any file size Works with any picture archiving and communication system (PACS), and large imaging files release without a size limit. Fees collected for you Billing and collection are handled for you, with a 99% collection rate, so fees stop landing on your staff. Customer story · Orthopedics Off your team’s desk An orthopedic group handed its medical, imaging, and billing record requests to ChartRequest’s full-service team. Patients receive records in about two days, and the results showed within the first two weeks.
~2 daysPatient delivery 2 weeksTo first results 2 of 5Records staffing
More about this case study Three ways to operate Hand release over, or run it yourself Choose who releases reports and studies. The tracking and the audit trail stay the same. ChartRequest Complete Fully managed release Our team handles release for the center from intake to delivery, reports and studies. Flat rate based on volume and billable mix. Explore Complete ChartRequest Select No-cost release service Full service at no cost, if your specialty is eligible, with every request tracked. Billable requesters cover the full service. Explore Select ChartRequest Pro Software for your release team Your staff releases on guided workflows, keeps the revenue, and tracks every request. Keep 80%+ of revenue after processing fees. Explore Pro Organizations close to yours Hospitals and IDNs Standardized release across departments and sites, with the system-level reporting a compliance officer needs and the integrations IT will ask about. Go to Hospitals and IDNs Group practices Shared intake across providers, one fee practice instead of several, and reporting a practice administrator can actually act on. Go to Group practices FQHCs Sliding-scale populations, grant reporting, and patient requests that arrive without a portal account — handled without adding administrative staff. Go to FQHCs
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

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