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Home Company Contact us Contact us Routes to the team that can act on your question, rather than one form that reaches everybody and nobody. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Start here Where to go Most questions are answered faster by the right page than by a general inbox. Pick the one that matches what you need. Where is my request? Look up the status yourself with your request number. Status is online 24/7, so there’s no need to call the provider’s office. Check request status Something is not working Technical problems with the platform, your account, or a download. Use the form below and we’ll pick it up from there. Report a technical problem A fee looks wrong Fees are set by local, state, and federal rules. We’ll review yours against the applicable state schedule and the request type. Request a pricing review You need a refund Have your request number ready. It’s on your invoice, and it’s the fastest way for us to find the charge. Request a refund You need to stop a payment Tell us before you stop a check, so we can match it to the request and keep your account in good standing. Stop a payment You want a demo For healthcare organizations: a walkthrough of release and retrieval against the workflow you run today. Book a demo Who to contact Find the right person for your question ChartRequest sits between the organization that holds a record and the person who asked for it. Which of the two you are decides who can answer you. Have your request number ready. It’s on your invoice and in your confirmation email. By who you are I’m a patient waiting for my records Check the request’s status online first. If the provider you need records from doesn’t use ChartRequest, contact that provider’s records department directly. I requested records for a law firm or insurer Status is online for every request. If a request is stuck, call support with the request number; calling is the quickest way to move it. I release records for a healthcare organization Existing customers reach support through the form below or by phone. Support can also send transition materials for moving patients and requesters onto ChartRequest. I’m considering ChartRequest for my organization Book a demo. It’s a 20-minute walkthrough of release, retrieval, and the audit trail with a specialist. Reach a person Write to support, or call Tell us what you need help with and we’ll reply by email. For anything urgent, the phone is faster.
Contact support Tell us what you need help with and we’ll reply by email.
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Call or fax Phone: +1 (888) 895-8366 Fax: +1 (402) 218-4831 Calling is the quickest way to sort out a request that is stuck. Email support@chartrequest.com For anything you need to attach a document to. Mail a check PO Box 931035 Atlanta, GA 31193-1035 The billing address for paying an invoice by check. The company Find ChartRequest Founded in 2012 in Atlanta, and still there. Office One Glenlake Pkwy, Suite 650 Atlanta, GA 30328 Payments by check go to the PO box above, not to the office. Company news linkedin.com/company/chartrequest Product milestones, partnerships, and recognition, as they happen. More about us About ChartRequest We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved. Go to About ChartRequest Leadership The team behind the network: operators from healthcare, legal, and revenue cycle who have lived the records-room problem. Go to Leadership Careers Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint. Go to Careers
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

One Glenlake Pkwy, Suite 650, Atlanta GA 30328 +1 (888) 895-8366 · Fax +1 (402) 218-4831

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