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Home Solutions Medical records retrieval Retrieval for healthcare Retrieval for healthcare Outside records for referrals, care coordination and continuity of care — requested from any custodian and tracked until they arrive. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions · Retrieval for providers Records before the visit Providers retrieve records too: for referrals, care coordination, and continuity of care. Request from any custodian through one account, and track each request until the records are in your hands. See how it works
Measured on the network Outside records in days 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide Built for care teams Referrals, no phone tag Your patients deserve fast, informed care. You submit the request for medical, imaging, or billing records, and we get them to you. Carequality-connected Where custodians are digitally reachable, requests move through the Carequality framework. Where they aren’t, our retrieval team takes over. One account for every custodian Request from providers across all 50 states in one place, instead of a different form and fax number for each office. Real-time status online, 24/7 See where every request stands, so your staff stop calling other offices to ask. HIPAA compliant, regularly audited Every request and record moves on the same audited, encrypted platform ChartRequest uses to release records. Follow-up handled for you Dedicated virtual assistants chase each request and escalate it if it’s ignored, so your staff stop spending the day on hold. Checked before you see it Two members of our team check retrieved records for completeness and accuracy, then release them with an instant notification. Other ways to retrieve records Retrieval for legal Retrieval built around fixed dates — court deadlines, claim clocks and audit submissions — and the tracking that tells you early whether you will make one. Go to Retrieval for legal Retrieval for insurance Chart retrieval at audit volume — bulk pull lists, real-time tracking, and records delivered with uniform naming, ready for review. Go to Retrieval for insurance Retrieval services What you hand over, what happens to it, and what you get back — including how a custodian who will not respond is escalated. Go to Retrieval services
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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