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Home Customers Customers Named organizations on both sides of the exchange, and the figures they measured afterwards — turnaround, staff hours, and cost per request. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Find your path Find the page written for your work ChartRequest works both sides of the records exchange: the healthcare providers who release records, the organizations that retrieve them, such as law firms and life insurance companies, and the patients who need their own. By role What the records problem looks like from your desk — HIM/ROI, practice management, legal, claims, compliance, and IT each get a page of their own. Browse by role By organization Hospitals, group practices, FQHCs, and imaging centers on the release side, and law firms and insurers on the retrieval side. Browse by organization By size From a solo practice answering subpoenas to a health system that needs one standard across every site. Browse by size Patients and families Get your own records or a dependent’s, check a request’s status, or ask about a charge, in plain language. Explore patient help Measured on the network Release across every customer, in numbers 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request Customer story · Physical therapy 42 locations onboarded in under 30 days A physical therapy network spanning three states handed release to ChartRequest Complete and cleared 500+ requests in its first six months.
<30 daysOnboarding 500+Requests in the first six months 2.4 daysAverage turnaround
More about this case study Customer story · Retina Doctor sign-offs from 3 weeks to about 2 days A 17-location retina practice replaced spreadsheets and mailed invoices with ChartRequest. By the practice’s own account, sign-offs that took weeks now take days, and payment is collected before records go out.
2 daysDoctor sign-off, from 3 weeks 20 hrs/wkAdmin time saved 10 minTo process a request
More about this case study Customer story · Orthopedics Two records staff, not five An eight-location orthopedic group moved release to ChartRequest’s full-service team. Its patients now receive records in about two days.
2 of 5Records staffing ~2 daysPatient delivery 7+Years on ChartRequest
More about this case study Go further Read the full stories, or estimate your own Each case study is set out as situation, what changed, and result. The calculator puts your own volume against the same questions. Case studies Named customers with the figures they measured — turnaround, staff hours, and release of information staffing cost. Read the case studies Estimate your own What release of information costs your organization at your current volume, in staff time, cost per request, and turnaround. Open the calculator
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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