HomeWho we serveBy roleI lead HIM/ROII lead HIM/ROI
Turnaround benchmarks, audit exposure, staffing arithmetic and the operational levers available to a director who cannot add headcount.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · HIM/ROI leaders
Clear the queue
One live view replaces the spreadsheet chase. It shows every request, owner, exception, and handoff, and requesters check real-time status online instead of calling your team.
See how it works
Measured on the network
What a cleared queue looks like in numbers 3.2 daysAverage turnaround99%Collection rate24/7Real-time status online7 fewerCalls per request
One accountable workflow
No blind spots between request and release
The workflow stays consistent whether your staff completes the request or ChartRequest does.
One intake queue
Every request, from every provider and source, lands in one queue with an owner and a status you can see.
Guided release checks
Authorization and quality checks are built into every release, so the work never depends on someone’s memory.
Live status
Requesters track each request online, 24/7, so fewer status calls interrupt your team during the day.
Always-on audit trail
Every request, check, and release is logged the moment it happens, so the record is ready when audits come.
No EHR integration
Works with any EHR, with no integration required, so there’s nothing for IT to build, test, or maintain.
Fees collected for you
Billing and collection are handled for you, with a 99% collection rate, so fees stop landing on your staff.
Customer story · Orthopedics
Two staff, not five
An eight-location orthopedic group moved release to ChartRequest’s full-service team. Its patients now receive records in about two days.
~2 daysPatient delivery2 of 5Records staffing$136K+Annual staffing savings
