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Home Solutions Medical records retrieval Retrieval for insurance Retrieval for insurance Chart retrieval at audit volume — bulk pull lists, real-time tracking, and records delivered with uniform naming, ready for review. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions · Retrieval for insurers Charts at audit volume Upload a pull list to RecordGateway and submit hundreds or thousands of requests in minutes. We route each one to the right provider, and your dashboard shows progress in real time until the records are ready for your audit. See how it works
Measured on the network Every state, live status 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide Why insurers choose RecordGateway Retrieval you can govern and report on One repeatable workflow for payment integrity, risk adjustment, quality, and regulatory readiness, instead of email threads, spreadsheets, and disconnected portals. Bulk request uploads Download one pull list template, fill it in with its instructions, and submit large cohorts at once. Automated error detection catches issues before submission, and requests go out to providers fast. Clear tracking and reporting See which requests are pending, incomplete, held for a quality check, priced, ordered, or abandoned. Reports track average turnaround, totals by status, and percent complete, weekly or monthly. Uniform file naming Records arrive with consistent naming conventions, ready to use, so claims, medical review, quality, and compliance teams stop renaming and resending files. An optional API Connect retrieval directly to your governance, security, and audit workflows, with a sandbox and documentation for testing. One dashboard for every department Authorized staff review submitted requests and open retrieved records in one secure place, so departments stay aligned and duplicate requests drop. Invoices you can follow Easy-to-follow invoices and itemized receipts show what each request cost, and you can see early how many records can and can’t be delivered. Other ways to retrieve records Retrieval for legal Retrieval built around fixed dates — court deadlines, claim clocks and audit submissions — and the tracking that tells you early whether you will make one. Go to Retrieval for legal Retrieval for healthcare Outside records for referrals, care coordination and continuity of care — requested from any custodian and tracked until they arrive. Go to Retrieval for healthcare Retrieval services What you hand over, what happens to it, and what you get back — including how a custodian who will not respond is escalated. Go to Retrieval services
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

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