Real-time tracking - ChartRequest Development Site

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Real-time tracking

Live status for staff, requesters, and patients, so nobody has to call to find out where a records request stands.

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Trusted across the network

490K+ record requests fulfilled annually

4.9 rating across 1,707 reviews on Google

Platform · Real-time tracking

Know where every request stands

Staff see every open request in one dashboard, and requesters check status online, 24/7, so the status call stops being part of anyone’s day. Tracking is automatic, so records don’t get lost between submission and delivery.

Measured on the network

What live status does for calls

3.2 daysAverage turnaround

7 fewerCalls per request

24/7Real-time status online

50 statesCovered nationwide

Who sees what

Status for everyone waiting on a record

One record of progress, shared by your staff, your requesters, and your leadership.

Staff dashboard

Every open request, its dates, and its progress in one centralized dashboard. Leaders spot a stalled request or a bottleneck early, before anyone has to ask.

Status by request ID

Requesters, attorneys, and patients check progress online, 24/7, in the app or by request ID. They get an answer without calling your front desk, HIM, or clinic teams.

Clear status categories

Bulk requesters see how many records are pending, incomplete, on QA hold, priced, or ordered. They know what needs attention and how many records can and can’t be delivered.

Automated alerts

Set rules-based alerts on an email address, organization name, or patient name. They arrive in your inbox instantly, daily, or weekly, so you know where information is moving.

One view across locations

Requests from every site run through one workflow, so requesters don’t need to know which location to call and staff stop tracking the same request across spreadsheets and inboxes.

Every step on the record

Each status change is logged in the audit trail with a timestamp and the person who made it, so the answer to “where is it?” is the same for everyone.

More of the platform

Overview

Every capability behind release and retrieval, from the work queue and the network to tracking, reporting, forms, and security.

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The network

Custodians across all 50 states from one intake, Carequality-connected, with a retrieval team for every record that is not.

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Reporting and analytics

Turnaround, volume, revenue, and bottlenecks in one dashboard, for the numbers HIM leaders bring to operations reviews.

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