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Home Who we serve Who we serve Four routes into the same platform, because the records problem looks different depending on where you sit. Pick the one matching your job, your organization, your size, or the fact that the records are your own. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we serve Both sides of a records request, on one platform Some organizations hold records and are asked for them. Others need records and spend their week chasing them. ChartRequest runs release and retrieval on the same HIPAA-compliant platform, with real-time status online, 24/7, on both sides. See how it works
Find your page Start from the job you do Each page starts from one job, the objection that comes with it, and the proof that answers it. HIM/ROI leaders Clear the request backlog without adding staff, and without a switch that disrupts your team. Explore HIM/ROI leaders Practice managers Stop front-desk time going to records requests, even with no records staff. Explore practice managers Compliance officers Pass audits and avoid improper disclosures, with an audit trail that is always on. Explore compliance IT and security Approve a vendor without a long project. It works with any EHR, with no integration required. Explore IT and security Legal case managers Get records in time for court dates, with every request tracked instead of lost in a records office. Explore legal case managers Insurance, claims, and HEDIS Retrieve charts at volume for audits and reviews, and see which providers have stalled before the deadline. Explore insurance and claims Your organization type Solo practices, group practices, FQHCs, imaging centers, hospitals, law firms, and insurers, each on its own page. Explore by organization Your organization’s size From a practice with no records staff to an enterprise with several records departments. Explore by size Patients and families Request your own medical records or a dependent’s, and find out what you can be charged. Explore patients and families Two sides, one exchange Which side of the exchange you’re on If your title isn’t listed, start here. Most organizations sit on one side; health systems often sit on both.
Release and retrieval compared
What differs You hold records (release) You need records (retrieval)
Who Practices, FQHCs, imaging centers, hospitals, and health systems Law firms, insurers, claims and HEDIS teams, and providers coordinating care
The job Release each request compliantly, on time, without adding staff Get records from custodians across all 50 states without chasing them
Who does the work ChartRequest’s team, at a flat rate or at no cost for eligible specialties, or your staff on guided workflows Your staff on the platform, or a retrieval team that escalates the custodians who stall
What you see One queue for every request, and an audit trail that is always on Real-time status online, 24/7, for every request you send
Customer story · Physical therapy Live in under a month A 42-location physical therapy network across 3 states handed release to ChartRequest Complete. It onboarded in under 30 days and cleared 500+ requests in its first six months.
2.4 daysAverage turnaround <30 daysOnboarding 500+Requests in the first six months
More about this case study Track record Speed you can measure How long we guarantee, how fast requests actually move, and how long since a record went where it shouldn’t. 305Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 3.2 daysAverage turnaround 7 fewerCalls per request Explore Who we serve By role Six roles that touch release of information, and what each one is actually measured on. Pick yours for the workflow written around it rather than a general tour. Go to By role By organization Seven organization types, from a single practitioner to a national insurer. What changes between them is volume, obligation and who is asking — not the rules. Go to By organization By size Four scales, from solo practice to health system. The compliance obligations are identical at every one; the staffing available to meet them is not. Go to By size Patients & families For patients and families requesting records: what you are entitled to, what it costs, and how to get it. Go to Patients & families
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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