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Home Who we serve Who we serve, by organization size Who we serve, by organization size Four scales, from solo practice to health system. The compliance obligations are identical at every one; the staffing available to meet them is not. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we serve · Organization size The same rules at every size, different staff to follow them A one-provider practice and a health system across several states release records on the same workflow, with the same checks and the same audit trail. What you choose is who does the work. See how it works
Find your size Start from how your organization is staffed Below a certain size, no one is hired to do records work. Above it, several records departments do it differently. Each page is written for one of those problems. Small and independent practices No records staff, so requests land on the front desk. Eligible specialties can hand the work over at no cost. Explore small practices Multi-clinic groups Each clinic keeps its team, and requests from every location come into one shared queue. Explore multi-clinic groups Health systems and IDNs Facilities that joined with their own processes release and request records on one workflow. Explore health systems Enterprise One release standard, and one answer to who released what, across every business unit. Explore enterprise What changes with size Who does the records work at each size The workflow, the checks, and the audit trail don’t change. These do.
Records work by organization size
Size Who handles requests today What goes wrong Where most start
Small and independent Whoever is at the front desk Records compete with patients for the same people ChartRequest Select, at no cost if eligible
Multi-clinic groups Each clinic’s own staff No one sees volume or status across sites ChartRequest Complete, for every location
Health systems and IDNs HIM teams at each facility Each facility brought its own process Complete or Pro, with retrieval on the same platform
Enterprise Several records departments A disclosure question means asking every site One workflow and audit trail across business units
Customer story · Orthopedics Two records staff, not five An eight-location orthopedic group moved release to ChartRequest’s full-service team. Two records staff do the work it expected to need five for, and patients receive records in about two days.
2 of 5Records staffing ~2 daysPatient delivery 2 weeksTo first results
More about this case study Three ways to operate Choose who does the work, at any size The same three models are open to a one-provider practice and to a health system. A health system can hand some facilities to ChartRequest’s team and keep others with its own staff. ChartRequest Select No-cost release service Full service at no cost for eligible specialties, so a practice with no records staff doesn’t need any. Billable requesters cover the full service. Explore Select ChartRequest Complete Fully managed release ChartRequest’s team runs release at a flat rate, for one location or all of them. Flat rate based on volume and billable mix. Explore Complete ChartRequest Pro Software for your release team Your own records staff release on guided workflows, in one audit trail across every site. Keep 80%+ of revenue after processing fees. Explore Pro Track record Speed you can measure How long we guarantee, how fast requests actually move, and how long since a record went where it shouldn’t. 305Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 3.2 daysAverage turnaround 7 fewerCalls per request
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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