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Streamline Multi-Location Operations

When each site handles ROI a little differently, the whole organization pays for it in delays, inconsistencies, and staff frustration. ChartRequest helps you run record release through one standardized workflow so every location stays aligned, visible, and easier to manage.

ChartRequest is Proudly Partnered With

HIPAA Compliant

Regularly Audited to Ensure Compliance With All HIPAA Rules

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Our White-Glove Service Makes Us the Top-Rated ROI Vendor on Google

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SOC 2 and ISO-270001 Compliant With Military-Grade Encryption and Security

Centralize Record Requests Across Every Location

Multi-location organizations often end up with multiple queues, multiple “ways of doing it,” and multiple points of confusion for requestors. Centralizing ROI creates one place to manage work, regardless of where the patient was seen.

ChartRequest helps simplify multi-site intake by:

  • Routing requests through one consistent workflow across locations
  • Reducing duplicate tracking across spreadsheets, inboxes, and local logs
  • Making it easier to prioritize work across the entire organization
Centralize ROI Across Locations
Centralize Record Requests Across Every Location​
Standardize Performance Across Sites With Predictable Turnaround​

Standardize Performance Across Sites With Predictable Turnaround

One slow site can create organization-wide headaches, especially when requestors do not care where the record lives, they just want it. Standardizing turnaround helps prevent escalations and protects your team from constant fire drills.

ChartRequest supports consistent performance by:

  • Offering full ROI automation with a 5-day average turnaround time guarantee
  • Reducing backlog risk when volume spikes at one location
  • Helping leaders set expectations across departments and requestor types
Learn About the 5-Day Guarantee

Reduce Status Update Calls With Clear Visibility

Multi-location systems often get more status calls because requestors do not know which site to contact. When the process is visible and centralized, fewer calls hit the front desk, HIM, and clinic teams.

ChartRequest reduces status-driven disruptions by:

  • Providing online visibility so requestors can check progress without calling
  • Centralizing updates so staff spend less time tracking down answers
  • Reducing internal messages because status and next steps are easier to see
Boost Transparency and Stay Updated
Reduce Status Update Calls With Clear Visibility​
Standardize Performance Across Sites With Predictable Turnaround​

Make Training and Coverage Easier Across the Network

Turnover, PTO, and cross-coverage are normal, but they get harder when each site has its own process. A standardized workflow helps new staff ramp faster and makes it easier to share work during coverage gaps.

ChartRequest supports smoother operations by:

  • Using a consistent process to simplify training for teams across all sites
  • Making handoffs easier because requests are tracked in one place
  • Reducing exceptions that require specific knowledge to resolve
Standardize ROI Across Your Team

Scale Growth Without Adding Administrative Drag

Adding locations should not mean adding chaos. If ROI grows with every new site, you need a model that can handle higher volume without creating more manual steps and more interruptions.

ChartRequest helps you scale by:

  • Keeping workflows consistent as your organization expands
  • Improving visibility so leaders can spot bottlenecks early
  • Reducing manual touchpoints that slow multi-team coordination
Standardize ROI Across Your Team
Scale Growth Without Adding Administrative Drag​

Learn More How You Can
Streamline Multi-Location Operations

From small, one-provider practices to hospital systems that span several states, ChartRequest is purpose built to revolutionize record exchange for all organizations. If you release records, we want to work with you!
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