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Home Who we serve By organization Law firms Law firms Retrieval for firms that run on records, and the unbillable hours currently going into chasing custodians. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Who we serve · Law firms Less hold, more case Every request your firm sends is tracked from submission to delivery, with real-time status online, 24/7, so no one chases the same chart twice. See how it works
Measured on the network The follow-up your team stops doing 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide Built for firms that run on records Less chasing, more billable work What a law firm needs to request records from custodians, track them, and stop losing hours to follow-up. One account for the firm The firm sends every records request from one account instead of a different form and fax number per custodian. Fewer hours on hold Status is online at any hour, so paralegals stop calling records offices to ask where a request stands. Cases in all 50 states Request records from custodians in all 50 states, so a case that crosses state lines doesn’t need a workaround. Encrypted records Records arrive over 256-bit SSL with multilayered AES encryption, ready to add straight to the case file. History by matter Every request, update, and delivery is logged, so the firm can show exactly when each record was asked for. Network-connected Retrieval runs on a Carequality-connected network, so your requests can reach connected custodians directly. Customer story · Orthopedics Off the copier This study is from the releasing side. An orthopedic group that fields constant attorney requests moved release to ChartRequest’s full-service team, and its staff now works on depositions and narratives instead of printing records.
~2 daysPatient delivery <1 hrSupport reply time 7+Years on ChartRequest
More about this case study Ways to retrieve Run retrieval in house, or hand it to a team Your staff can work requests on the platform, or a managed team can escalate the custodians who stall. Retrieval Legal Request and track records for every matter against its dates, with status online 24/7. Tracked to court deadlines and claim clocks. Explore legal retrieval Fully managed Services Hand retrieval over, and your paralegals stop making follow-up calls to records offices. A custodian who will not respond is escalated. Explore retrieval services Organizations close to yours Insurers Bulk retrieval at payor volume, with the submission deadlines, tracking and provider follow-up that decide whether an audit season lands on time. Go to Insurers Hospitals and IDNs Standardized release across departments and sites, with the system-level reporting a compliance officer needs and the integrations IT will ask about. Go to Hospitals and IDNs Imaging centers Why imaging fails differently from the rest of the chart: file size, specialized formats, and the gap between a report and the study itself. Go to Imaging centers
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

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