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Home Solutions Add-on services Care coordination Care coordination A referral service that moves the chart alongside the patient, with virtual assistant support for the follow-up either practice would otherwise chase. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions · Care coordination Outside records, without the chasing Your patients deserve fast, informed care, and that often depends on records another provider holds. Your team requests them, our virtual assistants handle the follow-up, and the checked records arrive with an instant notification. See how it works
Measured on the network Records for the next visit, in days 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide How it works From request to chart in four steps
  1. You request it Ask for medical, imaging, or billing records from any other provider.
  2. We chase it Our virtual assistants follow up and escalate the request if it’s ignored.
  3. We check it Two members of our team review the records for completeness and accuracy.
  4. We release it to you The records arrive in the format you need, with an instant notification.
What’s included What your care team gets
  • Dedicated virtual assistants who handle every follow-up
  • Escalation protocols for requests that go unanswered
  • Requests to any other provider, including ones not yet in our system
  • Real-time status updates while your records are chased
  • Records delivered in the format you need, with no fax machine involved
  • Retrieved records kept on our secure platform instead of in an inbox
Questions What care teams ask before they start Can we request from a provider that doesn’t use ChartRequest? Yes. You can request records from any other provider, including ones not yet in our system. Our team handles the follow-up either way. What happens when a provider ignores the request? Our virtual assistants keep following up, and requests that go unanswered move through our escalation protocols, so nobody on your team has to sit on hold. How do we know where a request stands? Every request has real-time status online, 24/7, and you get an instant notification when the records are released to you. Where do the records go once they arrive? They stay on our secure, HIPAA-compliant platform, in the format you asked for, instead of sitting in an inbox or on a fax tray. Other add-on services Staff augmentation Dedicated personnel embedded in your operation, billed as a service rather than a hire — how the arrangement works, and when it beats recruiting. Go to Staff augmentation Digital notary Electronic notarization and certification, what makes a record admissible, and which jurisdictions accept a remote notary. Go to Digital notary Forms completion Which forms are covered, how they reach the right clinician, and what the turnaround looks like once they leave the inbox. Go to Forms completion
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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