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Home Solutions Add-on services Staff augmentation Staff augmentation Dedicated personnel embedded in your operation, billed as a service rather than a hire — how the arrangement works, and when it beats recruiting. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions · Staff augmentation Release staffed for states where you can’t bill for it Dedicated virtual assistants work your inbound requests at a fraction of what traditional staffing costs. They pull, double-check, and release each record, so you stop hiring and training for a role with high turnover. See how it works
Who it’s for When staff augmentation fits Some states don’t let healthcare providers charge for releasing electronic records, so a release model paid for by billable requests doesn’t add up. Staff augmentation is built for that case. Requesters check real-time status online instead of calling your office, and detailed reports show you how fast we release.
What’s included
  • Dedicated virtual assistants for your inbound requests
  • Release without patient charges, where state law requires it
  • Real-time status updates for requesters
  • Referral management for faster care coordination
  • Digital notary tools at no cost
  • White-glove support for your requesters
How it works How each request is released
  1. A request arrives Your dedicated virtual assistants pick up each inbound request.
  2. We pull the records Our experts retrieve them from your EHR under the HIPAA minimum necessary standard.
  3. We double-check Two members of our team verify each record for completeness and accuracy.
  4. We release them The records go out in the format the requester asked for, with status they can track online.
Customer story · Orthopedics Our team on release, fewer staff on yours This study is from full-service release, which runs on the same pull, double-check, and release work. An eight-location orthopedic group moved release to our team, and two records staff now do the work it expected to need five for.
2 of 5Records staffing ~2 daysPatient delivery 2 weeksTo first results
More about this case study If your state allows billing Where release can be billed, choose a release model Staff augmentation is for requests that can’t be billed. Where they can, the same platform runs one of three release models. ChartRequest Complete Fully managed release Our team runs release from intake to delivery at a flat rate, with billable requests invoiced for you. Flat rate based on volume and billable mix. Explore Complete ChartRequest Select No-cost release service The same full service at no cost, for eligible specialties whose billable requests outnumber non-billable ones. Billable requesters cover the full service. Explore Select ChartRequest Pro Software for your release team Your own staff release on guided workflows and keep most of the revenue. Keep 80%+ of revenue after processing fees. Explore Pro Other add-on services Care coordination A referral service that moves the chart alongside the patient, with virtual assistant support for the follow-up either practice would otherwise chase. Go to Care coordination Digital notary Electronic notarization and certification, what makes a record admissible, and which jurisdictions accept a remote notary. Go to Digital notary Forms completion Which forms are covered, how they reach the right clinician, and what the turnaround looks like once they leave the inbox. Go to Forms completion
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

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