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Automate Record Requests

Record release should run like a reliable workflow, not a constant interruption. ChartRequest helps you move requests from intake to delivery with fewer manual steps, clearer visibility, and predictable turnaround.

ChartRequest is Proudly Partnered With

HIPAA Compliant

Regularly Audited to Ensure Compliance With All HIPAA Rules

Top-Rated

Our White-Glove Service Makes Us the Top-Rated ROI Vendor on Google

Secure

SOC 2 and ISO-270001 Compliant With Military-Grade Encryption and Security

Centralize Intake So Every Request Starts the Same Way

When requests come in through different channels, staff waste time sorting, logging, and clarifying missing details before work even begins. A centralized workflow helps your team capture request information consistently and keep the process moving without extra back-and-forth.

ChartRequest helps streamline request intake by:

  • Routing requests through a consistent workflow instead of scattered inboxes
  • Reducing rework by standardizing how request details are captured up front
  • Keeping teams aligned with one place to review, manage, and prioritize work
Streamline Request Intake
Centralize Intake So Every Request Starts the Same Way
Medical Record Retrieval Solutions

Upgrade to Full-Service Automation With a 5-Day Turnaround Guarantee

When volume spikes or coverage is thin, manual fulfillment creates delays that are hard to recover from. ChartRequest Full-Service is designed to remove the day-to-day burden from your team while keeping record release dependable.

ChartRequest supports faster fulfillment by:

  • Automating records release with a 5-day average turnaround time guarantee
  • Reducing bottlenecks that come from staffing gaps and competing priorities
  • Maintaining consistent performance even when request volume increases
Learn About the 5-Day Guarantee

Rely on Compliance Experts and a Double-QA Process

ROI is high-stakes work. When staff are rushed, it is easier to miss a step, apply the wrong rule, or release more than necessary. ChartRequest is built for controlled release, with compliance expertise and quality checks designed to reduce errors.

ChartRequest strengthens confidence and consistency by:

  • Using compliance experts who understand the realities of ROI and common request requirements
  • Applying a double-QA process to help reduce human error before records are released
  • Supporting a repeatable workflow that helps teams stay aligned with HIPAA and Right of Access expectations
Explore Our Compliance and QA Approach
Rely on Compliance Experts and a Double-QA Process​
Reduce Status Calls With Transparent, Self-Serve Updates​

Reduce Status Calls With Transparent, Self-Serve Updates

Status calls and “any update?” messages break concentration and stretch already-busy teams thinner. Transparency helps reduce interruptions by giving requestors a clearer way to stay informed without tying up your staff.

ChartRequest helps reduce status noise by:

  • Providing online request visibility so requestors can check progress without calling
  • Centralizing updates so staff spend less time repeating the same information
  • Keeping communication cleaner by reducing scattered follow-ups across channels
Boost Transparency and Stay Updated

Scale Without Adding Administrative Drag

The best automation still works when your organization grows. Whether you add providers, locations, or service lines, ROI volume tends to rise. A predictable workflow helps you keep pace without piling more work onto the same staff.

ChartRequest supports scalable operations by:

  • Keeping the workflow consistent as volume increases
  • Improving visibility so leaders can spot bottlenecks early
  • Reducing manual touchpoints that slow multi-team coordination
Scale Automated Record Release
Scale Without Adding Administrative Drag​

Learn How We Help Practices Like Yours

From small, one-provider practices to hospital systems that span several states, ChartRequest is purpose built to revolutionize record exchange for all organizations. If you release records, we want to work with you!
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