HomePlatformCompliance and securityHIPAA complianceHIPAA compliance
Where the regulation meets the workflow: the safeguards enforced automatically, the ones that need a decision, and what an investigator would find in the log.
Book a demo
Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Compliance and security · HIPAA
HIPAA on every request
Most HIPAA risk comes from inconsistency. Authorization, minimum necessary scope, and disclosure accounting are checked by the platform on every request, not left to memory.
See how it works
Measured on the network
Safe, and still fast 3.2 daysAverage turnaround99%Collection rate24/7Real-time status online7 fewerCalls per request
What the platform enforces
The safeguards built into every release
Checked before release, logged after it, and the same at every location and every volume.
Authorization before release
Authorization is verified before any chart is pulled, and incomplete authorizations are caught at intake. The minimum necessary standard is applied to each request.
One workflow for every request
Intake and fulfillment follow the same steps whoever handles the request and however busy the week is, so HIPAA handling doesn’t vary by person, location, or day.
Right of Access and information blocking
A streamlined release process helps you meet Right of Access and Cures Act information blocking expectations, along with the HITECH Act and state rules on fees and turnaround.
Disclosure accounting
Real-time audit logs and an accounting of disclosures are kept on every request, so you can show what was released, when, and by whom.
Secure digital exchange
Records move through a controlled system instead of fax, paper, or email, where files get forwarded, downloaded, or saved in too many places.
HITRUST-aligned controls
HITRUST-aligned controls and role-based access back every safeguard, and records are protected with 256-bit SSL, 2048-bit private keys, and multilayered AES encryption.
More on compliance and security
Audit readiness
What is recorded on every request, and how an audit becomes a report you run instead of a week spent reconstructing one.
Go to Audit readiness
SOC 2 security program
The independent assurance behind the platform — SOC 2 certification and ISO-27001 alignment — and what each one actually covers.
Go to SOC 2 security program
Remote work
The controls that apply when records staff work outside a building: access, device posture, and what stays logged wherever the work happens.
Go to Remote work
See ChartRequest on your own records
A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.
Book a demo
Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.
