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Home Company Company Who ChartRequest is, who runs it, and how to reach us. Founded in 2012 in Atlanta, Georgia, and working on the same problem since. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Who we are The medical records exchange network ChartRequest was founded in 2012 in Atlanta to fix one problem: moving a medical record from the organization that holds it to the person or organization that needs it. Today that is one HIPAA-compliant platform with two sides. Healthcare organizations release records on it, and law firms, insurers, healthcare organizations, and patients retrieve records through it. It works with any EHR, with no integration required, and it covers all 50 states.
What we can show you
  • HIPAA compliant and regularly audited
  • HITRUST-aligned controls
  • Carequality-connected for retrieval
  • 4.9★ on Google, the top-rated ROI vendor there
  • Inc. 5000 honoree
What we do Both sides of the records exchange Every part of the company works on one of these, and most of it works on both. Release of information Healthcare organizations fulfill requests compliantly, often at no cost to them, with a 5-day turnaround guarantee on managed release. Explore records release Records retrieval Law firms, insurers, and healthcare organizations request records from custodians nationwide and track each one online, 24/7. Explore records retrieval Patients and families People request their own records, or a dependent’s, with a free account, and get a notice when they’re ready. Explore patient records Customer story · Physical therapy 2.4-day average turnaround A 42-location physical therapy network handed release to ChartRequest Complete, onboarded in under 30 days, and cleared 500+ requests in its first six months.
2.4 daysAverage turnaround <30 daysOnboarding 500+Requests in the first six months
More about this case study Track record Speed you can measure How long we guarantee, how fast requests actually move, and how long since a record went where it shouldn’t. 305Days this year without an accidental information share (AIS) 5 daysTurnaround guarantee, in days 3.2 daysAverage turnaround 7 fewerCalls per request Explore Company About ChartRequest We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved. Go to About ChartRequest Leadership The team behind the network: operators from healthcare, legal, and revenue cycle who have lived the records-room problem. Go to Leadership News and press What’s new at ChartRequest: product milestones, partnerships, and recognition. Go to News and press Careers Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint. Go to Careers Contact us Routes to the team that can act on your question, rather than one form that reaches everybody and nobody. Go to Contact us
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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