Why Do Law Firms Outsource Medical Record Retrieval?

Medical records retrieval is a complicated and time-consuming process that often requires additional outreach to ensure a timely return. When you are gathering medical documentation for your law firm, the last thing you want to do is get stuck waiting.

Whether you retrieve medical charts for your firm personally or delegate the task to your staff, the task can still be a burden. These are the top five reasons law firms seek our medical record retrieval services.

1: Save Time and Money

The most common reason law firm leaders reach out for a CaseBinder consultation is the potential time, money, and energy saved. With CaseBinder, you only need to submit your request through our platform, and we’ll take care of the rest.

This will save you the effort of:

• Manually gathering necessary authorizations: With ChartRequest, you can easily send an authorization form to your client’s email address or cell phone to quickly e-sign and return. 
• Double-checking fax numbers or email addresses: Outdated or incorrect contact information can delay request fulfillment, potentially leaving you unaware until you call for a status update. With our software, you don’t need to hunt down contact information to submit a request. 
• Calling the facility to check that a request has been received: We can send text or email notifications after each step of the request fulfillment process. Additionally, with our provider chat function built into each request, your team won’t need to pick up a phone for quick questions.
• Calling to request a status update: You can check the status of any request on your centralized retrieval dashboard or by entering your request ID on our status checker.
• Reviewing records to ensure accuracy and completeness: Our double QA process has two humans review inbound records to ensure you get the right ones. In the unlikely case of an error or issue, our white-glove service team is ready to help with industry-leading support.

All of these processes are essential, and you can save countless hours by outsourcing them to record retrieval companies like ChartRequest. By spending less time on traditional medical record retrieval methods, your team can reduce burnout and spend more time preparing to represent your clients.

2: Additional Services

With over 15,000 legal professionals utilizing our services, ChartRequest understands the needs of our clients. We want you to have easy access to any extra services you could need. Our wide range of offerings include the following:

• Record Certification
• Witness Fee
• Notarize Records
• Medical Images
• Deposition Forms
• Affidavit
• Archived Records Search
• Disability Form
• Film Breakdown
• FMLA Form(s)

To help healthcare providers fulfill your needs as quickly as possible, we’re constantly working to innovate new features and services. Examples of provider tools that benefit law firms include automated form completion, digital notary tools for record certification, and an efficient record release process.

3: Line of Communication

When awaiting completion of your medical records requests for legal matters, calling for status updates can take a long time. Hearing out any preliminary messages, navigating automated directories, and waiting for the organization to look up the details of your request is tedious.

With CaseBinder, you can check the status of your medical records requests within seconds of signing in to your account. Also, we can send real-time notifications directly to your phone or email address.

Additionally, you can send any further information or questions directly to the provider with our chat function. You don’t need to worry about the facility missing your call or losing your message.

4: Improve Accuracy

When medical records requests are fulfilled, complications can easily arise due to human error. Whether the facility retrieves records from the wrong date range or patient file, this mistake can cause major delays.

With our impeccable quality assurance standards and double QA process, you can trust that requests fulfilled with CaseBinder are accurate and complete. Our HIPAA-compliant platform helps prevent potential security weaknesses to ensure the safety of protected health information.

5: Get Records Sooner

HHS requires HIPAA-covered entities to fulfill release of information requests within 30 days of receiving the request. This time is doubled if they take an extension, but there’s no room for delays when it comes to the legal system.

With our streamlined workflows, it’s easy for healthcare providers to securely upload electronic health records to fulfill requests in a fraction of the time. They’ll never misplace your request, and the direct line of communication reduces the time required to resolve many issues.

Want to see CaseBinder in action? Set up a demo today, and see how we can automate your record retrieval needs.