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Home Company Careers Careers Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Why work here Work on a problem people are waiting on Behind every records request is someone waiting: a patient changing doctors, an attorney with a court date, a claims team closing a review. The deadline belongs to them. At ChartRequest you work on the exchange that gets them that record, and on the software that makes the next one faster. The work is specific, and you can see when it’s done.
Who the work serves
  • Healthcare organizations that release records
  • Law firms and insurers that retrieve them
  • Patients and families requesting their own
  • Requests across all 50 states
The standard we keep What the team delivers, measured 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide How the team works Four kinds of work, one workflow Every team works from the same platform and the same audit trail, so a request handed from one to another never starts over. Release specialists Pull the requested records, check them, and release them. Two people verify every managed release before it goes out. Client services and support Answer the people on both sides of a request. Their work is the 4.9★ rating on Google. Retrieval Get records for law firms, insurers, and healthcare organizations from custodians nationwide, and escalate a custodian who won’t respond. Compliance Keep every release inside HIPAA, state fee rules, and turnaround statutes, and keep the platform audit-ready. Our values What you’d be holding to The values on our About page, read from the side of the people who keep them.
  • Medical records belong to the people they describe
  • Privacy and accuracy are responsibilities, not features
  • The person waiting for a record deserves a clear answer
  • Technology should reduce work, not move it somewhere else
  • Both sides of the records exchange deserve to be understood
  • Partnerships should extend what everyone in the exchange can do
How to apply Ask us about a role We don’t list openings on this site. To ask about working here, tell us what you do and the kind of work you’re looking for. Write to us Contact us Say it’s about a role, and include where you’d like to work. Call +1 (888) 895-8366 Our main line. Ask for the team you’d like to join. Our office One Glenlake Pkwy, Suite 650 Atlanta, GA 30328 ChartRequest was founded in Atlanta in 2012. More about us About ChartRequest We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved. Go to About ChartRequest Leadership The team behind the network: operators from healthcare, legal, and revenue cycle who have lived the records-room problem. Go to Leadership News and press What’s new at ChartRequest: product milestones, partnerships, and recognition. Go to News and press
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

One Glenlake Pkwy, Suite 650, Atlanta GA 30328 +1 (888) 895-8366 · Fax +1 (402) 218-4831

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