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Home Company About ChartRequest About ChartRequest We’re a team of operators, builders, and problem-solvers working to make medical records exchange less burdensome for everyone involved. About · ChartRequest One platform for both sides of the records exchange ChartRequest was founded in 2012 in Atlanta. We extend your EHR to handle the compliant exchange of medical records: organizations that hold records release them on our platform, and organizations that need records retrieve them through it, with live status instead of follow-up calls. See how it works
Measured on the network The network in figures 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide How we work Records handled the same way every time The workflow is the same whether your staff completes a request or our team does. Two people check every release On managed release, two members of our team verify each record for completeness and accuracy before it goes out. Compliance built in HIPAA compliant and regularly audited, with HITRUST-aligned controls and an audit trail that is always on. No IT project Works with any EHR, with no integration required, so there’s nothing to build, test, or maintain. Status anyone can check Requesters see real-time status online, 24/7, so a request never turns into a chain of phone calls. A specialist, not a rep Support is why we’re the top-rated ROI vendor on Google, at 4.9★. Fees that get collected Billing follows state and federal fee rules, with a 99% collection rate. Our values What we hold to These decide how we build the platform, how we staff it, and how we answer the person waiting on the other end.
  • Medical records belong to the people they describe
  • Privacy and accuracy are responsibilities, not features
  • The person waiting for a record deserves a clear answer
  • Technology should reduce work, not move it somewhere else
  • Both sides of the records exchange deserve to be understood
  • Partnerships should extend what everyone in the exchange can do
Customer story · Orthopedics 7+ years on ChartRequest An eight-location orthopedic group moved release to ChartRequest’s full-service team and has stayed. Its patients receive records in about two days.
7+Years on ChartRequest ~2 daysPatient delivery <1 hrSupport reply time
More about this case study More about us Leadership The team behind the network: operators from healthcare, legal, and revenue cycle who have lived the records-room problem. Go to Leadership Careers Open roles, how the team is structured, and what it is like to work somewhere the deadline belongs to a patient rather than a sprint. Go to Careers News and press What’s new at ChartRequest: product milestones, partnerships, and recognition. Go to News and press
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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