HomeWho we serveBy roleI manage a practiceI manage a practice
Plan options, intake routing and fee handling for a practice with no dedicated records staff — sized for an office manager who already has another job.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Who we serve · Practice managers
Every request, no fax
Requests that reach your office land in one queue with a status, so you stop tracking them on sticky notes and callbacks. Keep the work in house or hand it over, and you still see where each one stands.
See how it works
Measured on the network
What changes at the front desk 3.2 daysAverage turnaround99%Collection rate24/7Real-time status online7 fewerCalls per request
Built for a busy front desk
Records work, off your plate
Everything a practice without records staff needs to handle requests, without adding a job to anyone’s day.
One queue for requests
Every request that reaches your office lands in one queue, so nothing sits in a fax tray or a shared inbox.
Fewer status calls
Requesters check status online, 24/7, so your front desk spends less of the day answering the same question.
Fees handled for you
Billing and collection are handled, with a 99% collection rate, so no one on your staff chases a payment.
Release checks built in
Authorization checks are part of every release, so the right records go out without anyone relying on memory.
Works with your EHR
ChartRequest works with any EHR, with no integration required, so getting started doesn’t need an IT project.
A full release log
Every request and release is logged as it happens, so you can answer who asked, what went out, and when.
Customer story · Orthopedics
The office stopped printing records all day
An orthopedic group handed release to ChartRequest’s full-service team. The office staff moved on to attorneys, insurers, and depositions, and the group kept two records staff where it expected to need five.
2 of 5Records staffing$136K+Annual staffing savings~2 daysPatient delivery
