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Home Platform Compliance and security SOC 2 security program SOC 2 security program The independent assurance behind the platform — SOC 2 certification and ISO-27001 alignment — and what each one actually covers. Book a demo Trusted across the network 490K+ record requests fulfilled annually
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Compliance and security · SOC 2 Security we can prove ChartRequest’s security program covers security, availability, and confidentiality for every PHI workflow, and it is in scope for independent audit. Ask for the report. See how it works
Measured on the network How release performs inside the program 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request What the program covers The controls behind every record Vendor security questionnaires go faster when the controls are written down and in use every day. Access control Role-based permissions match each person’s responsibilities, and every access attempt is logged and reviewed. Encryption Records are protected at rest and in transit with 256-bit SSL, 2048-bit private keys, and multilayered AES encryption. HITRUST-aligned practices Security practices aligned with HITRUST and built for healthcare workflows, not generic IT, and they hold steady as volume grows. Real-time audit logs Every request carries a real-time log of who did what and when, exportable as request-level proof for reviews and inquiries. Secure digital exchange Records move through a controlled digital system instead of fax, printed packets, or mailed media, with fewer hands touching each one. Controls that scale Built-in controls keep handling consistent as you add users, teams, and locations, and leaders can see request handling across all of them. More on compliance and security HIPAA compliance Where the regulation meets the workflow: the safeguards enforced automatically, the ones that need a decision, and what an investigator would find in the log. Go to HIPAA compliance Audit readiness What is recorded on every request, and how an audit becomes a report you run instead of a week spent reconstructing one. Go to Audit readiness Remote work The controls that apply when records staff work outside a building: access, device posture, and what stays logged wherever the work happens. Go to Remote work
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Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

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