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Home Platform Compliance and security Compliance and security The controls, certifications and logging behind every release — HIPAA enforcement, SOC 2, audit readiness, and how the security model handles a records team that works remotely. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Platform · Compliance and security Compliance, built in HIPAA safeguards, real-time audit logs, and security controls run inside the workflow, so compliance never depends on someone remembering a rule. Every request is double-verified before release. See how it works
Measured on the network Safeguards that don’t slow release down 3.2 daysAverage turnaround 99%Collection rate 24/7Real-time status online 7 fewerCalls per request What’s covered The four areas a reviewer asks about HIPAA compliant and regularly audited, with HITRUST-aligned controls and an audit trail that is always on. HIPAA compliance Authorization checks, the minimum necessary standard, and disclosure accounting on every request, so HIPAA handling doesn’t vary by person, location, or day of the week. See what is enforced Audit readiness Real-time audit logs and request history when you’re audited, and bulk retrieval when you’re the one running the audit. See both sides of an audit SOC 2 security program Controls for security, availability, and confidentiality, in scope for independent audit, alongside HITRUST-aligned practices for PHI at rest and in transit. See what the program covers Secure remote workforce Monitored workstations, two-factor authentication, and role-based access, so our team works under the same controls wherever it is. See the controls More of the platform Overview Every capability behind release and retrieval, from the work queue and the network to tracking, reporting, forms, and security. Go to Overview EHR integrations ChartRequest works with any EHR, with no integration required, so there is nothing for IT to build, test, or maintain. Go to EHR integrations API access Submit, track, and receive records requests from your own systems, built for high-volume payer and legal workflows. Go to API access
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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