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Home Solutions Medical records retrieval Retrieval services Retrieval services What you hand over, what happens to it, and what you get back — including how a custodian who will not respond is escalated. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Solutions · Retrieval services We chase, you download Submit your requests and our retrieval team does the rest: follow-up with every custodian, escalation when one goes quiet, and verification before anything reaches you. See how it works
Measured on the network Records back in days 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide What we handle Every step, handled Your team submits the request. Ours carries it the rest of the way. Single or bulk submission A guided submission takes a few minutes, one request or a bulk pull list, with digital authorization forms. Dedicated follow-up and escalation A dedicated retrieval coordinator handles all follow-up with the custodian and escalates when a request stalls. Verification and redaction Our experts check each record against the request and redact unauthorized data before release. Instant download with live status Verified records are ready to download instantly, and real-time status shows where every request stands until then. Authorization without an account ConsentLink lets patients securely authorize retrieval on mobile or web without creating an account, and fits into your existing intake. Find the records first Canvassing identifies which providers in an area hold records for your patient, so you start with a verified list of locations before you submit. Other ways to retrieve records Retrieval for legal Retrieval built around fixed dates — court deadlines, claim clocks and audit submissions — and the tracking that tells you early whether you will make one. Go to Retrieval for legal Retrieval for insurance Chart retrieval at audit volume — bulk pull lists, real-time tracking, and records delivered with uniform naming, ready for review. Go to Retrieval for insurance Retrieval for healthcare Outside records for referrals, care coordination and continuity of care — requested from any custodian and tracked until they arrive. Go to Retrieval for healthcare
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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