HomeSolutionsMedical records retrievalMedical records retrieval
For organizations that need records somebody else holds. Managed retrieval, network access, and tracking that tells you where a request actually is.
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Trusted across the network
490K+ record requests fulfilled annually
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rating across 1,707 reviews on Google
Solutions · Records retrieval
Records from anywhere
Whether you need one record or hundreds, legal teams, insurers, and providers submit once and follow each request through the custodian’s queue, with real-time status online, 24/7.
See how it works
Retrieval for your team
A retrieval workflow for each kind of team
Each team retrieves on the same platform, with a workflow shaped to the deadline it works against. RetrievalLegalCaseBinder: a retrieval coordinator chases every record, with no monthly subscription.Tracked to court deadlines and claim clocks.
Explore legal retrieval RetrievalInsuranceRecordGateway: bulk pull lists, real-time tracking, and uniformly named records.Built for chart retrieval at audit volume.
Explore insurance retrieval RetrievalHealthcareOutside records for referrals, care coordination, and continuity of care.Works with any EHR, with no integration required.
Explore healthcare retrieval Fully managedServicesHand retrieval over entirely: we chase, escalate, and verify before you download.A custodian who will not respond is escalated.
Explore retrieval services
The network underneath
The same network and platform for every team
Carequality-connected
Where custodians are digitally reachable, requests move through Carequality. Where they aren’t, our retrieval team does what software alone can’t.
Any custodian in the United States
One account requests from custodians across all 50 states, instead of a different process for each one.
Real-time status online, 24/7
Every request is tracked from submission to download, so nobody has to call to find out where it stands.
HIPAA compliant, regularly audited
Records move on an encrypted, audited platform, with every record verified before release.
Automated requests outside the network
For custodians outside our network, we send HIPAA-compliant fax requests automatically and monitor every step from the first touch.
Direct connections to custodians
Healthcare organizations on our direct retrieval network connect to you for real-time access to records.
Track record
Speed you can measure
How long we guarantee, how fast requests actually move, and how long since a record went where it shouldn’t. 305Days this year without an accidental information share (AIS)5 daysTurnaround guarantee, in days3.2 daysAverage turnaround7 fewerCalls per request
Explore Medical records retrieval
Retrieval for legal
Retrieval built around fixed dates — court deadlines, claim clocks and audit submissions — and the tracking that tells you early whether you will make one.
Go to Retrieval for legal
Retrieval for insurance
Chart retrieval at audit volume — bulk pull lists, real-time tracking, and records delivered with uniform naming, ready for review.
Go to Retrieval for insurance
Retrieval for healthcare
Outside records for referrals, care coordination and continuity of care — requested from any custodian and tracked until they arrive.
Go to Retrieval for healthcare
See ChartRequest on your own records
A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today.
Book a demo
Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.
