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What the managed service covers, how a request moves through our team, what the turnaround guarantee commits to, and who it is built for.
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Trusted across the network
490K+ record requests fulfilled annually
4.9
rating across 1,707 reviews on Google
Solutions · ChartRequest Complete
Release, off your desk
Our experts handle the entire process on your behalf. We securely retrieve the requested records from your EHR per the HIPAA minimum necessary standard, two members of our team verify completeness and accuracy, and we release them in the format the requester asked for.
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Measured on the network
Records out in days 3.2 daysAverage turnaround99%Collection rate24/7Real-time status online7 fewerCalls per request
Why teams choose Complete
Full-service release at a flat rate
Complete is our most popular release model, and most healthcare organizations are a good fit. We set a flat rate from your request volume and the split between billable and non-billable requests, and our team does the work.
A 5-day turnaround guarantee
An average of 5 business days or less for every medical, imaging, and billing request we fulfill, with a double-QA process that removes the risk of human error.
Compliance with state and federal rules
Records stay secure at rest and in transit under every HIPAA rule, the Cures Act’s information blocking regulations, and state statutes on pricing and turnaround.
Real-time status updates online
Every interaction is documented, and requesters check status in our app or by request ID, so fewer calls reach your team. Detailed reports track our productivity.
Less time hiring and training
Release of information experts who will never quit, so turnover stops draining your hiring budget and your team can focus on what matters most: your patients.
Invoices that get paid
Requesters often ignore invoices for release. Automatic invoicing and billing bring a 99% collection rate, with no manual tracking and less paper.
Scales from one location to many
Complete grows from a single-location practice to a health system across several states, and detailed reports let you monitor how fast we release.
Customer story · Physical therapy
42 sites, one workflow
A physical therapy network spanning three states handed release to ChartRequest Complete. Every site now runs on one workflow, with about 50 staff hours a week back.
42+Locations across 3 states2.4 daysAverage turnaround50 hrs/wkStaff time saved
