Case studies - ChartRequest Development Site

Case studies

Practices that moved release of information off paper and off their staff's desks — two-day turnaround, six figures a year back in ROI staffing, whole workflows automated. Every study below is a real customer with their own numbers.

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490K+ record requests fulfilled annually

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August 13, 2026

Case Study

HealthQuest Physical Therapy Automates Record Release With ChartRequest

A 42-location physical therapy network handed release to ChartRequest Complete. It onboarded in under 30 days and cleared 500+ requests in its first six months.

Average turnaround: 2.4 days
Staff time saved: 50 hrs/wk
Onboarding: <30 days

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August 12, 2026

Case Study

NY Orthopedics Switched to Save $136K+ / Year in ROI Staffing

An orthopedic group moved release to ChartRequest’s full-service team. Patients receive records in about two days, and two records staff do the work it expected to need five…

Patient delivery: ~2 days
Records staffing: 2 of 5
Annual staffing savings: $136K+

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August 12, 2026

Case Study

How Mid Atlantic Retina Releases Medical Records in 2 Days

A 17-location retina practice replaced spreadsheets and mailed invoices with ChartRequest. Sign-offs that took weeks now take days, and payment is collected before records go out.

Doctor sign-off, from 3 weeks: 2 days
Admin time saved: 20 hrs/wk
Time back for other work: 90%

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