Skip to main content
+1 (888) 895-8366 Support Log in Request status Sign up
Book a demo
Home Platform The network The network Custodians across all 50 states from one intake, Carequality-connected, with a retrieval team for every record that is not. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Platform · The network Custodians in all 50 states, one intake One record or hundreds, from one intake. Where a custodian is digitally reachable, records move through the Carequality framework. Everywhere else, automated requests and our retrieval team do the work.
Measured on the network Reach, turnaround and calls 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide How the network reaches records Digital where it can be, a person where it can’t Three ways to reach a record, all on one platform, plus tools that find and authorize it before you submit. Nationwide custodian directory Providers, hospitals, imaging centers, and health systems across all 50 states, reached from one intake. Legal, payer, and provider requesters all use the same network. Direct retrieval network Custodians connected directly to ChartRequest give real-time access to their records, with no fax and no phone call in between. Carequality-connected When a custodian is digitally reachable, records are exchanged through the nationwide interoperability framework instead of a fax line. See EHR integrations A person when it stalls For custodians outside the network, HIPAA-compliant fax requests go out automatically and are monitored from the first touch. When a custodian stops responding, our retrieval team follows up and escalates. See retrieval services Find the records first Canvassing identifies which custodians in a geographic area hold records for your patient, so you start with a verified list of record locations before you submit a request. Authorization without an account ConsentLink lets a patient authorize retrieval securely on mobile or web without creating an account. It’s co-branded and fits into your existing intake. More of the platform Real-time tracking Live status for staff, requesters, and patients, so nobody has to call to find out where a records request stands. Go to Real-time tracking EHR integrations ChartRequest works with any EHR, with no integration required, so there is nothing for IT to build, test, or maintain. Go to EHR integrations API access Submit, track, and receive records requests from your own systems, built for high-volume payer and legal workflows. Go to API access
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

One Glenlake Pkwy, Suite 650, Atlanta GA 30328 +1 (888) 895-8366 · Fax +1 (402) 218-4831

© 2026 ChartRequest Development Site. All rights reserved.