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Home The ChartRequest platform The ChartRequest platform Enterprise release of information across every facility: one centralized workflow, standardized compliance, and system-level reporting — with retrieval on the same platform for referrals and care coordination. Book a demo Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Platform · Release and retrieval Both sides, one platform Release and retrieval run on the same software: one queue, one audit trail, and real-time status online for everyone waiting on a record. It works with any EHR, with no integration required. See every capability
Find what you’re evaluating Go straight to your question Each page answers one question an evaluator asks, with the detail behind it. Real-time tracking Where does a request stand? Staff, requesters, and patients see it online instead of calling. Explore real-time tracking Compliance and security Is it safe to hand records over? The controls, logging, and audit readiness behind every release. Visit the Trust Center The network Can it reach the custodian? Custodians across all 50 states, from one intake. Explore the network Reporting and analytics What do I bring to operations review? Demand, turnaround, and team performance on one dashboard. Explore reporting EHR integrations What does IT have to build? Nothing. It works with any EHR, with no integration required. Explore EHR integrations API access Can our systems submit requests? Submit, track, and receive records from your own software. Explore API access Measured on the network What the platform does to a request 3.2 daysAverage turnaround 7 fewerCalls per request 24/7Real-time status online 50 statesCovered nationwide How a request moves From intake to payment, in one work queue Every step is an automated task in one secure application, and every touchpoint is logged in the audit trail.
  1. Intake Every request, from every source, lands in one queue with an owner and a status.
  2. Verification Each request is double-verified, so only the minimum necessary is released.
  3. Fulfillment and delivery Records go out over 256-bit SSL with multilayered AES encryption.
  4. Billing Fees are calculated and invoiced automatically, with a 99% collection rate.
Customer story · Physical therapy Running in under 30 days A 42-location physical therapy network handed release to ChartRequest Complete. It onboarded in under 30 days and averages 2.4 days per request.
<30 daysOnboarding 2.4 daysAverage turnaround 500+Requests in the first six months
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See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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