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The medical records exchange network Records released in days
Retrieved from anywhere One HIPAA-compliant platform for both sides of the request. Release without adding staff. Retrieve from 198,000+ custodians with live status instead of follow-up calls. Book a demo See how it works
  • 5-day turnaround guarantee
  • HIPAA compliant
  • SOC 2 certified
I need to release records Patient requests, care coordination, subpoenas, payor audits, medical images, and forms — fulfilled without the fax machine, the phone tag, or the compliance risk. Explore records release I need to retrieve records Stop chasing custodians. AI automation lets legal and payor teams retrieve at volume — and providers retrieve for referrals, care coordination, and continuity of care. Explore records retrieval Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
How it works Both sides of the request, on one platform Whether you hold the records or need them, the request moves the same way: in, worked, delivered, and logged. Releasing records For organizations that hold records
  1. Requests land in one queue Fax, mail, email, and portal requests arrive in one place and are validated before anyone touches them.
  2. Your team or ours releases Run it in-house on guided workflows, or let a ChartRequest specialist release for you.
  3. Delivered and logged Records go out securely, the requester is notified, and every access lands in the audit trail.
Retrieving records For teams that need records
  1. Submit once Send one request or a batch of thousands, with the authorization attached.
  2. The network does the chasing We contact the custodian, follow up, and handle the paperwork across all 50 states.
  3. Watch it arrive Real-time status online, 24/7, and records delivered in one consistent format.
Platform What you can do with ChartRequest Release automation Intake, routing, and fulfillment on guided workflows — or fully managed by our team, under three commercial models. Explore release automation Retrieval network Retrieve across all 50 states, from a single case file to an audit season’s worth of charts. Explore the retrieval network Compliance and audit Every request leaves an audit trail and every access is logged, so an audit is a report you run, not a fire drill. See compliance and security Tracking and visibility Real-time status for you, your requesters, and your patients — so the status calls stop. Open the status lookup Customer story · Orthopedics Records to patients in about two days An orthopedic group moved release to ChartRequest’s full-service team. Two records staff now do the work it expected to need five for.
~2 daysPatient delivery 2 of 5Records staffing 7+Years on ChartRequest
More about this case study Who we serve Find your path Not sure where to start? Pick the line that sounds like you. Healthcare · Enterprise I am an HIM professional See ROI workflows Healthcare · Practice I manage a practice See practice workflows Legal I work legal cases See legal retrieval Insurance · Enterprise I run claims reviews See payor workflows Any organization I own compliance Review our security posture Any organization I lead integrations See automation and integrations
See ChartRequest on your own records A 20-minute walkthrough of release, retrieval, and the audit trail — using the workflow you run today. Book a demo

Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

Health information, exchanged the right way

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