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Home Support Pricing review Pricing review If a records fee looks wrong, request a free review and we’ll reply to you by email. Log in to ChartRequest Trusted across the network 490K+ record requests fulfilled annually
4.9 rating across 1,707 reviews on Google
Start with who you are I’m a patient or family Request your own records, see where a request stands, or sort out a charge. Get your medical records I requested records Law firms and insurers check status online, 24/7, and request refunds from their ChartRequest account. Log in to ChartRequest I release records Get help with your account, onboard your staff, or move patients and requesters off the fax. Get technical support Pricing questions Before you request a review What a review checks, what to send, and what happens next. Have your request number ready. It’s on your invoice, and a pricing review can’t be opened without it. Does a pricing review cost anything? No. The review is free. Send the form below and we reply by email. How is the fee for my records set? Each request is priced to comply with state and federal fee rules. A review compares what you were charged with what the request and your state allow. What do I need to send? Your request number, the reason you believe the fee is wrong, and a link or document that supports the fee you believe is correct. I’m a patient. What can I be charged? The fee for your own records is set by state and federal law. If what you were charged looks higher than that, a pricing review is the place to raise it. Is a pricing review the same as a refund? No. A review checks the amount you were charged. Refunds are requested inside ChartRequest, from your account. If the problem is the amount, start here. Pricing review Request a pricing review The review is free. We compare what you were charged with what the request and your state allow, and reply by email.
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Call or fax Phone: +1 (888) 895-8366 Fax: +1 (402) 218-4831 Calling is the quickest way to sort out a request that is stuck. Email support@chartrequest.com For anything you need to attach a document to. Mail a check 4400 N Scottsdale, Suite 9-920 Scottsdale, Arizona 85251 The billing address for paying an invoice by check. Most requests What do you need to do? Fees, refunds, and payments, each a click away. Check status Look up where your request stands in the ChartRequest app, using your request number. Check status Get a refund Refunds are requested in the ChartRequest app. Log in, open the request, and submit it. How refunds work Stop a payment Paid by check and it hasn’t arrived? Tell us which request and why before you stop it. Stop payment
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Founded 2012 in Atlanta, GA. The medical records exchange network — release and retrieval on one HIPAA-compliant platform.

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