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Secure Remote Workforce, Managed by ChartRequest Experts

When you partner with ChartRequest, our remote ROI team handles requests inside a controlled environment built for HIPAA-focused workflows, with security safeguards, ongoing staff training, and documented oversight designed to protect your patients’ data.

ChartRequest is Proudly Partnered With

HIPAA Compliant

Regularly Audited to Ensure Compliance With All HIPAA Rules

Top-Rated

Our White-Glove Service Makes Us the Top-Rated ROI Vendor on Google

Secure

SOC 2 and ISO-270001 Compliant With Military-Grade Encryption and Security

Our Team Starts Every Request Inside a Secure, Encrypted System

Your compliance depends on where PHI begins and how it enters the process. Our staff does not work from email threads or ad hoc tools. Requests enter our system through secure entry points, and all data entry is protected in transit.

ChartRequest supports your HIPAA expectations by ensuring our team:

  • Receives requests through secure portals and supported API integrations
  • Transmits all entries using TLS 1.2+ encryption
  • Follows rigid protocols to keep data secure at every stage of the request
See Our Secure Request Intake System
Validate Security Controls With Our SOC 2 Type II Alignment​
Our Team Can Only Upload Records Through Authorized Pathways​

Our Team Can Only Upload Records Through Authorized Pathways

Secure fulfillment depends on who can upload records and how files are validated and stored. ChartRequest restricts uploading to verified custodians or properly permissioned staff, and every upload is protected and tracked.

ChartRequest supports your compliance by ensuring our team:

  • Uploads documents in compliance with the HIPAA Minimum Necessary rule
  • Uses AES-256 encryption to protect PHI for every request
  • Captures activity (timestamp, identity, IP address) for a complete audit trail
Learn How Secure Records Release Works

Our Remote Experts Work Under Strict Access Governance

To support HIPAA safeguards, our staff access is limited, authenticated, and monitored. ChartRequest stores data in HIPAA-compliant environments and applies access governance designed to keep PHI available only to approved roles.

ChartRequest supports your compliance by ensuring our team:

  • Works within HIPAA-compliant environments
  • Operates in a system that protects patient data
  • Uses role-based access with 2FA, session controls, and SSO applied to internal users, with access attempts logged and reviewed
Learn About Our Access Controls
Our Remote Experts Work Under Strict Access Governance​
Our Remote Workforce Is Actively Monitored With Shoot​

Our Remote Workforce Is Actively Monitored With Shoot

Remote work can raise valid questions for provider compliance teams. ChartRequest addresses this directly with monitored remote workstations, daily operational oversight, and limited physical output controls so PHI handling remains disciplined even when work is performed off-site.

ChartRequest supports your HIPAA oversight by ensuring our team:

  • Is monitored with Shoot for webcam audits, face recognition, and geo tracking
  • Is reviewed through internal QA, daily huddles, and workflow checklists
  • Operates with physical printers disabled except for designated leads
Discuss Our Secure Remote Fulfillment Operations

Our Systems Create Audit-Ready Proof, Alerts, and Retention Controls

Provider compliance teams need more than reassurance. You need clear evidence of how requests were handled, plus controls that limit unnecessary data retention. ChartRequest captures activity in real time, retains immutable logs for compliance needs, and supports exportable reporting for audits and internal reviews.

ChartRequest supports your compliance by ensuring our team and systems:

  • Supporting role-based access so permissions match responsibilities
  • Keeping activity visible so leaders can monitor across the organization
  • Reinforcing consistent processes that support secure ROI operations at scale
View Audit Trails and Reports
Our Systems Create Audit-Ready Proof, Alerts, and Retention Controls​

Learn How We Help Practices Like Yours

From small, one-provider practices to hospital systems that span several states, ChartRequest is purpose built to revolutionize record exchange for all organizations. If you release records, we want to work with you!
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