Medical Record Retrieval Solutions
for Group Health Claims Leaders

When audits and reviews overlap, record retrieval can become the bottleneck that slows decisions and creates rework.
RecordGateway helps you submit high-volume requests fast, track progress in one place, and download files in a consistent structure built for audit workflows.

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Support Audit and Review Work Without a Retrieval Scramble

Group health claims leaders often support more than day-to-day claim handling. Audit and oversight work can require fast access to medical records for activities like HEDIS reporting and the HEDIS Compliance Audit, risk adjustment validation, and internal payment integrity and post-pay reviews.

RecordGateway is positioned as a bridge between your plan and providers nationwide, designed to simplify medical record retrieval for audits, with bulk submission and visibility that helps you manage deadlines without follow-up.

RecordGateway helps reduce audit pressure by:

  • Supporting audit-focused retrieval at scale with a repeatable bulk workflow
  • Centralizing access so authorized teams can review everything in one place
  • Helping teams stay informed with transparency for bulk audit management
Support Audit and Review Work Without a Retrieval Scramble​
Upload Bulk Request Lists Instead of Submitting One-by-One​

Upload Bulk Request Lists Instead of Submitting One-by-One

If you are working a chase list, a sample pull, or a large audit cohort, submitting requests individually is slow and error-prone. RecordGateway is purpose-built to streamline submission of hundreds or thousands of requests at once with a pull list upload process.

RecordGateway supports bulk submission by:

  • Providing a pull list template with instructions
  • Using automated error detection to catch issues before submission
  • Routing requests to the appropriate providers after upload

Track Audit Progress With Real-Time Status and Reporting

During audit windows, you need to know what is moving, what is stalled, and what may not be deliverable without constant internal check-ins. RecordGateway provides real-time progress insights and reporting designed for bulk request oversight.

RecordGateway strengthens transparency by:

  • Showing bulk status labels such as Pending, Abandoned, Incomplete, QA Hold, Priced, and Ordered
  • Offering comprehensive reporting, including totals by status and progress monitoring
  • Supporting clearer invoice understanding with easy-to-follow billing visibility
Track Audit Progress With Real-Time Status and Reporting​
Reduce Rework With Records Delivered in a Ready-to-Use Format​

Reduce Rework With Records Delivered in a Ready-to-Use Format

Even when records arrive on time, they can still slow the process if they are hard to navigate. RecordGateway delivers requested records with uniform naming conventions so teams can download and use them without spending hours renaming and reorganizing files.

RecordGateway helps reduce cleanup time by:

  • Delivering records in a consistent, uniform file naming convention
  • Making it easier to locate key documentation during audit review
  • Supporting better collaboration by making records more accessible across teams

Integrate Retrieval Into Your System With the RecordGateway API

If your organization has mature claims and analytics workflows, you may want tighter control over how retrieval integrates with internal systems. RecordGateway offers the option to utilize an API, positioned for teams that want added functionality and flexibility.

RecordGateway API support includes:

  • A separate sandbox environment for safe testing
  • Comprehensive API documentation
  • White-glove, omnichannel support
Integrate Retrieval Into Your Ecosystem With the RecordGateway API​