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Medical Record Retrieval
Solutions for Insurance IT Leaders

Record retrieval should not live in spreadsheets, inboxes, and one-off portals. RecordGateway helps insurance organizations scale retrieval with bulk uploads and an API, so teams can reduce manual handoffs and support audits with more consistent data flow.

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Replace Manual Handoffs With a More Structured Retrieval Workflow

When claims, medical review, and audit teams rely on manual steps to request and download records, IT gets pulled into support tickets, workarounds, and “can you pull this again?” escalations. Over time, those exceptions become the process.

RecordGateway helps reduce operational drag by:

  • Centralizing bulk request activity so work is not scattered across tools
  • Reducing manual touchpoints that create version control issues
  • Supporting a repeatable approach that is easier to support at scale
See How RecordGateway Fits Insurance Operations
Replace Manual Handoffs With a More Structured Retrieval Workflow​
Enable High-Volume Intake With Bulk Request Uploads​

Enable High-Volume Intake With Bulk Request Uploads

Insurance retrieval work is often cohort-based. Whether it is audits, review samples, backlogs, or delegated vendor oversight, one-by-one submission creates avoidable load and increases data quality risk.

RecordGateway supports bulk intake by:

  • Allowing bulk request uploads using a pull list template
  • Flagging issues with automated error detection before submission
  • Supporting high-volume submission without relying on manual reformatting
Learn About Bulk Request Uploads

Integrate Retrieval Into Your Ecosystem With the API

If you want retrieval to connect to internal workflows, the API is the right foundation. Instead of relying on repeated downloads, uploads, and shared folders, the API supports a more controlled approach to moving request and fulfillment data where it needs to go.

RecordGateway’s API path can help you:

  • Reduce manual handoffs between teams and systems
  • Support consistent data movement into internal tools and workflows
  • Build automation around the stages of request fulfillment
Explore the RecordGateway API
Integrate Retrieval Into Your Ecosystem With the API​
Integrate Retrieval Into Your Ecosystem With the API​

Implement With Less Risk Using a Sandbox and Documentation

Insurance IT teams need confidence before going live. RecordGateway supports implementation with an environment designed for testing, along with materials that make integration clearer for developers and technical stakeholders.

RecordGateway supports adoption by:

  • Providing a separate sandbox environment for testing
  • Offering API documentation to guide build and validation
  • Supporting implementation with white-glove, omnichannel support
Review Implementation Support

Improve Downstream Usability With Consistent Delivery and Reporting

Even a successful retrieval process creates friction if the output is hard to organize or measure. Consistent file structure and clear reporting reduce rework for downstream teams and help IT support analytics and audit oversight.

RecordGateway helps improve usability by:

  • Delivering records with uniform naming conventions
  • Providing tracking visibility and reporting across bulk request sets
  • Making it easier to support oversight without building custom patchwork
View Tracking, Reporting, and Delivery
Improve Downstream Usability With Consistent Delivery and Reporting​