Medical Record Retrieval Solutions
for Property and Casualty Claims Leaders

Bodily injury and workers’ comp claims often require timely medical documentation from many providers. RecordGateway helps P&C teams submit
high-volume requests in bulk, track fulfillment clearly, and receive records in an organized format so claim handling does not stall waiting on documentation.

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Keep Injury Claim Handling Moving With a Clear Retrieval Process

When record requests live in spreadsheets, emails, and follow-up notes, it is hard to maintain momentum. A centralized process helps adjusters and support teams stay aligned as documentation comes in.

RecordGateway helps reduce friction by:

  • Routing requests to the appropriate healthcare provider after you submit them
  • Centralizing access so authorized users can review requests and records
  • Supporting better coordination across teams with shared visibility

Handle High Volumes With Bulk Request Uploads

In P&C, volume spikes happen fast (CAT events, litigation, backlog clean-up). RecordGateway is designed to streamline submission of hundreds or thousands of requests at once using a pull list upload process.

RecordGateway supports bulk submissions with:

  • A pull list template with instructions to standardize data entry
  • Automated error detection before submission to prevent avoidable delays
  • A guided upload flow that prompts corrections before sending

Reduce Status Noise With Real-Time Tracking

Claims leaders need to know what is on track and what is at risk without constant internal check-ins. RecordGateway provides real-time progress insights and fulfillment labels that help teams spot issues early and prioritize follow-up intelligently.

RecordGateway improves visibility by:

  • Showing counts by fulfillment status (examples include Pending, Abandoned, Incomplete, QA Hold, Priced, and Ordered)
  • Providing comprehensive reporting to monitor progress at scale
  • Supporting itemized status visibility for individual requests in a bulk upload

Reduce Rework With Uniform File Naming and Organization

When medical records arrive inconsistently, the cleanup effort can be significant. RecordGateway provides retrieved records with uniform naming conventions so teams can locate and use documents faster.

RecordGateway helps your team by:

  • Delivering records with consistent file naming
  • Making it easier to find the right document when the file is under review
  • Improving accessibility so teams avoid unnecessary duplicate requests

Connect Record Retrieval to Core Systems With the API

If your P&C operation relies on claim platforms, data warehouses, or internal portals, the RecordGateway API can support deeper integration and control. RecordGateway describes optional API usage for teams that want expanded functionality within retrieval workflows.

API support includes:

  • A separate sandbox environment
  • Comprehensive API documentation
  • White-glove, omnichannel support