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“Sent me a completely different patient’s information (violating HIPAA) and then after MULTIPLE calls I finally got an agent who just kept repeatedly talking over me and couldn’t hear me when I was saying the invoice and name of a completely different patient. Absolutely terrible service and rude employees and wouldn’t trust them with any patient information as they completely violated HIPAA law.”

“I got a bill from this MRO Corp for medical records to take to appt for another test and it was needed for comparison. Never before I have been billed for medical records for a showing a date never requested and place never visited!! And, with threats of being sent to collection if not paid! Beware of scammers!”

“How in the world does a company like this get any contract at all? We requested medical records from a hospital from a law office for an accident, provided the date, and they sent us medical records from a year later that had nothing to do with the accident date. Called and nobody knows anything. Do they even have a computer system? A way to track records? They are totally incompetent.”

“Don’t use it under any circumstances. I submitted a request thinking I was going directly through my healthcare system. I immediately realized and wrote several emails within the hour to cancel the request and I contacted the health care system I went through. I received confirmation within 12 hours of sending the email to me that my request was successfully canceled. Weeks later I received medical records in the mail.”

“This company is horrible!! I have to constantly follow up on records requests well after 30 days and I am told “The Request is Processing”…. Don’t bother asking for a supervisor or manager because they will NEVER waste their time calling you back, instead, you are wasting your time calling to resolve an issue with multiple different employees.”