Streamline your release of information workflows with Full or Self Service plans from ChartRequest
ChartRequest is the industry standard for secure information exchange. Our complete enterprise solution empowers providers to reduce release of information overhead costs, expedite accurate reimbursement, eliminate costly status update communication, increase operational efficiencies, and more.
Improve productivity and security with paperless faxing.
Configure the type of medical, billing, or image records or request a custom document type.
Easy record request workflow for walk-in patient record requests.
Configure your own pricing strategy.
Stay connected with internal and external messaging.
Easily add users and manage permissions.
Alerts requestors archives are being searched and if there’s an associated fee.
Alerts custodian that paper records must be searched for selected service dates.
Automate the max amount a patient can be charged.
Time each request for visibility and reporting.
Track specific requestors or patients and receive automated alerts.
Route certain record request types to specified location.
Two-step review process to ensure accuracy and privacy.
A detailed log of everything that happens with each request.
Time each request for visibility and reporting.
Review and verify record details for accuracy.
Access and process requests faster by using one set of credentials to view multiple locations within your organization.
Integrate ChartRequest with your current EMR platform.
Integrate the ChartRequest platform with your organization’s website.
Stay connected with internal and external messaging.
Easily add users and manage permissions.
What Our Customers Say
Great customer service! I needed help and was helped promptly. Great place to easily get medical records.
Thank you for providing exceptional service! ChartRequest is very user friendly and has a quick turnaround time.
Excellent and friendly service.Thank you for helping me navigate this complex process.
Fantastic service! They did a great job with learning how to do bulk records. The best customer service I ever experienced!
I request records and bills on a regular basis; this is the one resource I never have to worry about. I always get my records quickly and efficiently.
As a paralegal, this is the best platform I have used to retrieve medical records.
ChartRequest helps both requestors and providers streamline the process of managing medical record requests by providing a secure, efficient platform to release protected health information as quickly as possible.
Law professionals who choose our active retrieval service can avoid the hassle of calling, emailing, and faxing providers to follow up on requests by outsourcing their ROI needs to ChartRequest.
Providers who choose our self-service option can use our platform to streamline the ROI process and ensure no request is lost or forgotten.
Providers who choose our full-service option completely outsource the ROI process to the ChartRequest team, saving their staff even more time and energy throughout the release of information (ROI) process. Visit our outsourcing ROI plans webpage for a comparison between the features of these two options.
Additionally, our referral management system can reduce referral leakage, promote care coordination between providers, and improve the patient experience. Our platform eases communication between providers and simplifies the process of sharing information.
Yes – very much so. We utilize best-in-class security infrastructure with all communications and transfers occurring over a 128 to 256-bit SSL encryption secure connection. Our infrastructure features redundant firewall protection, redundant web application protection, DoS and DDoS mitigation, monitored intrusion detection, VPN/SSL and multi-factor authentication for server management for our infrastructure. Our hosting environment also provides protection against MITM attacks, IP spoofing, Port Scanning, and Packet Sniffing.
Yes! When you sign up as a patient, ChartRequest makes it easy to request your (or a dependent’s) medical records from your provider. With our step-by-step workflow, patients can request their medical records and receive them quickly. ChartRequest also offers a $4.99/month subscription plan for patients who would like to store their records with ChartRequest. With this plan, patients can easily share their medical records with any provider or organization. For more information, sign up as a patient today.
Currently, we do not offer a free trial, but we also do not require long-term contracts. However, we do provide a free demo so you can get a firsthand experience of our platform. It’s a great way to see ChartRequest’s automated workflows, HIPAA audit trail, and other capabilities as you’re making a decision.
No, we do not require a long-term contract. But if we are partnering to staff an engagement, we have a 90-day notice period.
There are no upfront integration, training, or setup fees.