Releasing medical records to patients, healthcare entities, and other organizations can bombard your office with unnecessary communication. In fact, we estimate that each records request results in 5.6 phone calls.
With ChartRequest release of information solutions, you’ll dramatically increase your efficiency. Our online platform enables individuals and businesses to request medical records from your practice—then track the progress of their requests.
A small HIPAA misstep can have big implications for your practice. Just ask Mount Sinai St. Luke’s Hospital where an accidental fax¹ resulted in a $2.5 million lawsuit.² Don’t let faxes, emails, and snail mail place your release of information workflow process at risk.
Avoid HIPAA violations with ChartRequest. From our AES multilayered encryption to our HIPAA-compliant workflows, you’ll help your organization safeguard protected health information (PHI).
Strengthen your focus on patients while improving operational efficiency. ChartRequest empowers patients to request, track, and download their records online. And that means your employees can spend less time faxing records or chasing down points of contact—and have more time for accomplishing your patient experience objectives.
There’s no need to choose between streamlining your release of information workflow process or prioritizing your IT resources. ChartRequest demands minimal IT support. While our platform is EMR-agnostic, integrations simply aren’t needed. In fact, the only requirement to get started is access to your EMR systems.
“Quick response to all medical/billing records requests. Email communication is very efficient. They respond to any questions or needs we have. The portal is very easy to navigate and the training we received before starting with them was very professional.”
“Straight forward and quick response which helped complete my records requests in a timely manner. Wonderful service to utilize.”
“ChartRequest is a great product with a great leadership team. Their Release of Information platform solves a headache for a lot of healthcare companies, especially growing ones. I’d recommend it to anyone facing those kinds of challenges.”
“What most impressed me after using ChartRequest is that we’ve now redeployed two of our processing staff members and cut our turnaround from two weeks to two days. We automatically log all authorizations for payer audits and send referrals to their records faster. We couldn’t be happier.”
“Since using ChartRequest, I have been able to streamline the entire process. No more CD-ROMs to burn or tracking of payments. The audit trail alone is worth the investment.”
“Using ChartRequest frees up time from faxing and standardizes the medical record transfer process. We can then provide a better customer experience.”
“Great customer service! I needed help, and was helped promptly. Great place to easily get medical records.”
“Thank you for providing exceptional service! ChartRequest is very user-friendly and has a quick turn-a-round time.”
“Fantastic service! they did a great job learning how to do bulk records. The best customer service I ever experienced!”
